New Patients

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We work hard to not overuse antibiotics by not routinely prescribing them over the phone or to treat ear pain or a runny nose, as we believe that is not good medicine. Instead, we educate families on appropriate use of antibiotics while following evidence-based guidelines. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We not only provide comprehensive medical care and serve as your medical home but offer many specialty services as well. Please consider contacting our office FIRST before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office or referring you to the most appropriate specialist while helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be send directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. We encourage you to consult our website for tons of practice and patient information. We use automated reminders for appointments and for routine care/immunizations that are due. You can also pre-register for your checkup and electronically fill out paperwork before you arrive!

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. Our offices are open 365 days a year including evenings and weekends.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. Click here for a list of our participating insurances.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call or main number at (203) 452-8322 to schedule an appointment or to speak with a nurse. Sometimes an appointment may not be needed, and staff will advise you appropriately, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our main number at (203) 452-8322 to schedule an appointment. Well visits may be scheduled up to 3 months in advance. Our automated healthcare maintenance system will remind you when it’s time to call and schedule your child’s next well visit.

Specialty Care is one of the many services that makes PHA unique.

Our pediatric sub-specialty services rival those of most pediatric medical centers, providing you with the convenience of having access to more than a dozen specialists all right here within your medical home.

For more information regarding the specialties we offer, please click here.

Timeliness: Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via email, phone and same day text message.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond our control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

Multiple missed appointments may result in discharge from the practice.